Please note - this event is scheduled for 2:00 PM Singapore (GMT+8) time.  Plan your day and attendance accordingly.

We are pleased to invite you to our exclusive one-day workshop designed for professionals seeking to better manage their Palo Alto Networks assets and user accounts. This workshop will guide handling password resets, license transfers, and RMAs efficiently. Customers can also learn how to raise cases to the right team to address their concerns. The session will also include a lab demo, allowing participants to engage in live, interactive participation.

Who should attend?

This workshop is designed for customers to manage their enterprise assets and access. They must be familiar with the Customer Support Portal (CSP) access and know how to change their licences, devices, user accounts and case creation. 

Agenda

Introduction - 5 minutes
Customer Support Representative - Overview - 10 minutes
Customer Support Portal - User Account Management, Case Management - 40 minutes
Break - 10 minutes
License Management - License Transfer for the NGFW - 30 minutes
Break - 10 minutes
RMA Best Practices - 40 minutes
Closing - 5 minutes

This event will be recorded and posted to LIVEcommunity's YouTube channel after the completion of the event.

The event's page will have the videos of the different topics embedded right here as well as a link to any presentations from the event as well for your download.